Exchange & Delivery Policy

 

 

Exchange Policy

At Health Hub, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your product, we offer a hassle-free exchange process under the following conditions:

1. Eligibility for Exchange

  • Products must be unused, undamaged, and in their original packaging with all tags/labels intact.

  • Exchanges are valid within 7 days of product delivery.

  • Proof of purchase (order number/invoice) is required.

2. Non-Exchangeable Items

  • Products marked as “Final Sale” or “Clearance”.

  • Customized or personalized items (e.g., engraved products).

  • Products damaged due to misuse or negligence.

3. Exchange Process

  1. Contact Us: Email or call  within 7 days of delivery.

  2. Provide Details: Share your order number, product details, and reason for exchange.

  3. Approval: Our team will review your request and provide instructions.

  4. Return: Ship the product back to us (if required). Return shipping costs are the customer’s responsibility unless the item is faulty.

  5. Replacement: Once approved, we’ll dispatch the replacement within 3-5 business days.

4. Exceptions

  • Exchanges are subject to product availability. If the desired item is out of stock, we’ll offer store credit or a refund.

  • We do not exchange products for a different category (e.g., exchanging furniture for solar products).

Delivery Policy

1. Delivery Areas

  • We deliver across Pakistan, including major cities (Karachi, Lahore, Islamabad, etc.) and rural areas.

  • International shipping is currently unavailable.

2. Delivery Timeframe

  • Standard Delivery: 3–7 business days (urban areas).

  • Rural Areas: 7–10 business days.

  • Delivery timelines may vary during holidays, sales, or unforeseen circumstances (e.g., weather delays).

3. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • You’ll receive a confirmation email with tracking details once your order is dispatched.

4. Shipping Costs

  • Free Delivery: For orders above PKR 2,000.

  • Flat Fee: PKR 200 for orders below PKR 2,000.

5. Tracking Your Order

  • Use the tracking number provided in your confirmation email to monitor your shipment on our partner courier’s website (e.g., TCS, Leopard Courier).

6. Damaged/Missing Items

  • Inspect your package upon delivery. If items are damaged or missing, notify us within 24 hours via email or phone.

  • Provide photos of the damaged product/packaging for verification.

7. Failed Deliveries

  • If delivery fails due to incorrect address/recipient unavailability, the customer bears re-delivery charges.